How it works
Four steps. About two hours of your team's time.
We start with what a new patient sees, agree what to change, then build. You always know what we need from you, and when.
The steps
From free audit to launch in four to five weeks.
Step 1: Free audit + concept
Send us your website. The audit and a redesign concept of your homepage arrive within 48 hours.
48 hours · Your team: 0 h
Step 2: 30-minute call
We walk through the findings together. Not a sales call.
30 minutes · Your team: 0.5 h
Step 3: Positioning session
60 minutes with the doctor: who you want to see more of, what patients ask most.
60 minutes · Your team: 1 h
Step 4: Build and launch
Three to four weeks. We connect your booking tool and show the team how to update the site.
3-4 weeks · Your team: 0.5 h
What we need from you
What we need, and when.
Everything not on this list is on us: copy, design, build, booking set-up and launch.
| Step | What we need from you | How long it takes | Your team's time |
|---|---|---|---|
| Free audit + concept | Your website address. That's it. | 48 hours | None |
| 30-minute call | The practice manager, and the doctor if they're free. | 30 minutes | 0.5 h |
| Positioning session | The doctor. Photos of the team and office if you have them. | 60 minutes | 1 h |
| Build and launch | Access to your booking tool and domain, and one review round on the copy. | 3-4 weeks | 0.5 h |
| Total | About 2 h | ||
While we build
We update before you ask.
If something changes, you hear it from us first. Here is how we stay in touch.
A short update every week
One email, same day each week: what's done, what's next, anything we need. Readable between patients.
One person to ask
You get one contact on our side for the whole project. No ticket queue, no account manager relay.
Reviews on a link, not in meetings
You review pages on a private link, on your phone if you like, and comment where you want changes.
Your free Patient Experience Audit
See what a new patient sees.
An audit that follows a new patient from the search result to your booking page and shows where they give up, plus a redesign concept of your homepage that shows the fix. Delivered within 48 hours. No pitch.
Free · Audit + homepage concept in 48 hours · No pitch